Frequently Asked Questions
Categories
Orders and Shipping
How long will it take for my order to arrive?
Shipping usually takes between 4 and 6 business days once the order has been processed. We will notify you by email with the tracking number as soon as it leaves our warehouse.
How much does shipping cost?
Shipping is free for orders over €60. For orders below this amount, the cost will be displayed automatically in the shopping cart before checkout.
Do you ship outside of Spain?
Yes, we ship throughout the European Union. Times and costs may vary depending on the destination.
Can I change the delivery address after placing the order?
If your order hasn't been shipped yet, contact us as soon as possible via our form or email and we'll update the address without any problem.
Exchanges, Returns and Sizes
Can I return a product if it doesn't fit me well?
Yes. You have 14 calendar days from receipt to request a return. The product must be in perfect condition and with its original label.
How can I exchange for a different size?
Write to us with your order number and the size you need. We will guide you step-by-step to make the exchange easily.
Do the garments shrink or change after washing?
No, provided you follow the care instructions found on the inside label. We use high-quality materials and controlled production processes.
What do I do if I receive a defective or incorrect product?
Send us a photo and the order number to our support email. We will take care of replacing it or refunding you as soon as possible.
Payments, Security, and Product
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay. All payments are processed securely.
Is it safe to buy from your store?
Absolutely. Our website uses SSL encryption and certified payment gateways to guarantee maximum security for your transactions.
How do I know if a product is available?
The availability is indicated on each item's product page. If a product is out of stock, you can subscribe to receive an alert when it is back in stock.
Where do the garments come from?
All our garments are produced in limited editions, with quality materials and responsible processes in carefully selected local or European workshops.
